01
Business context
Consumer expectations were changing faster than the enterprise could respond. Digital ordering, delivery and data-driven experiences were becoming the baseline across 18 brands, 34 countries and 6,500 stores.
Enterprise Transformation Brief · Volume 02
Digital Foundation for Global Growth
Creating a cloud-first digital and business foundation to enable growth across brands, markets and stores.
6,500Stores on a new digital foundation
02
Transformation challenge
Growth had multiplied complexity: fragmented systems, siloed data, manual processes and competing priorities across markets. Complexity — not technology — was the real barrier.
03
Strategic response
A cloud-first digital foundation built on three strategic imperatives: delight customers, scale with excellence and build for the future.
- Operating model
- Regional operating differences were rationalised into common capabilities, with clear accountability across brands and markets.
- Technology
- Simplification and standardisation ahead of migration for 300 SAP and non-SAP applications and 500 servers, with legacy regional data centres exited.
04
Executive decisions
- Choose a direction before selecting systems — leadership set the destination first.
- Simplify and standardise before migrating, rather than moving complexity to the cloud.
- Exit legacy regional data centres in favour of a scalable cloud foundation.
- Align governance and funding to business capability, not to individual markets.
05
Devendra’s role
Programme scale describes the transformation. This describes the leadership contribution within it.
- Transformation Leadership
- Led the US$50M cloud-first digital foundation programme across 18 brands, 34 countries and 6,500 stores.
- Operating Model
- Rationalised regional operating differences into common capabilities with clear accountability across brands and markets.
- Executive Governance
- Aligned governance and funding to business capability rather than individual markets, giving decision speed and transparency.
- Technology / Architecture Direction
- Directed simplification and standardisation ahead of migration for 300 SAP and non-SAP applications and 500 servers.
06 · Business outcomes
Verified results
- Transformation programme
- US$50MTransformation programme
- Applications migrated
- 300Applications migrated
- Servers modernised
- 500Servers modernised
- Countries supported
- 34Countries supported
- Stores
- 6,500Stores
- Brands
- 18Brands
- A scalable cloud platform supporting 34 countries
- 300 applications migrated and 500 servers modernised
- A digital foundation supporting 18 brands and 6,500 stores
- Reduced operating complexity across markets
Transformation focus
- Business strategy
- Operating model
- Technology
- Governance
- Business outcomes
07
Leadership lesson
Growth creates urgency. Leadership determines whether an organisation is prepared to seize it.
08 · Executive takeaway
A transformation begins long before the first system is migrated. It begins when leadership chooses a direction.
More evidence